Terms and Conditions

BSI Merch & Artist Services · Official Artist Stores (UK & EU)

July 2026

In these terms "BSI", "we", "us" and "our" mean the BSI group. Backstreet International Merchandise Ltd and BSI Merch GmbH are separate legal entities that operate the official artist stores together as one group. The entity you contract with is the one operating the store you use:

Region	Contracting entity and details
United Kingdom	Backstreet International Merchandise Ltd (trading as BSI Merch & Artist Services) Company no. 02597733, registered in England and Wales Registered office: 1a High Street, Epsom, Surrey, KT19 8DA VAT: GB 549 0485 22
EU / EEA	BSI Merch GmbH Amtsgericht Charlottenburg, HRB 232304B Registered office: Gottlieb-Dunkel-Str. 20/21, Haus 1, Bereich Blau, 12099 Berlin Managing director: Andy Allen · VAT: DE345828165

These Terms and Conditions are in two parts. Part A — Website Terms of Use governs your use of our websites. Part B — Terms of Sale governs your purchases. Your personal data is handled under our Privacy Policy and Cookie Policy. Where your rights differ between the UK and the EU/EEA, we set out both positions.

Provider identification (Impressum, EU store): BSI Merch GmbH, Gottlieb-Dunkel-Str. 20/21, Haus 1, Bereich Blau, 12099 Berlin; Amtsgericht Charlottenburg, HRB 232304B; managing director Andy Allen; VAT DE345828165; contact customerservices@bsimerch.com. This is provided under the German Digital Services Act (DDG).

Part A — Website Terms of Use

A1.About these terms

By using our websites you accept these Website Terms of Use. If you do not accept them, please do not use the sites.

A2.Changes and availability

We may update these terms and the sites from time to time. The sites are provided free of charge and we do not guarantee they will always be available or uninterrupted.

A3.Your account

If you create an account, keep your credentials confidential, tell us of any unauthorised use, and we may disable an account if we reasonably believe it is insecure or these terms have been breached.

A4.Acceptable use

You must not use the sites unlawfully or fraudulently, infringe our or others' intellectual property (including the artist's), transmit malware, attempt unauthorised access, harvest data about other users, impersonate anyone, or post unlawful or objectionable content.

A5.Automated access and purchase limits

You must not use bots, scrapers or other automated tools to browse, reserve or buy items, and you must not circumvent purchase limits, queueing or anti-resale measures. Stock can be limited, especially for tour and special collections. We may cancel orders and restrict access where we believe these rules have been broken; where we cancel a genuine customer's order we will refund it in full promptly.

A6.Intellectual property

The sites and their content are owned by us, our licensors and the artist. The artist's names, logos, artwork and trade marks are protected and may not be used without permission. We grant you a limited, personal, non-commercial licence to view the sites; you must not copy, frame, data-mine, sell or commercially exploit the content or remove proprietary notices.

A7.User content and reviews

If you submit reviews, photos or other content you keep ownership and grant us a worldwide, non-exclusive, royalty-free licence to use it in connection with the stores and the artist. You confirm you have the necessary rights and that your content is lawful. Reviews must reflect a genuine experience; in line with the UK Digital Markets, Competition and Consumers Act 2024 and EU consumer law we take reasonable steps to prevent and remove fake or undisclosed incentivised reviews. We may moderate or remove content, and you can report content to us.

A8.Third-party links

Our sites may link to sites we do not control. We are not responsible for their content or practices, and a link is not an endorsement.

A9.Disclaimers and our liability for site use

We provide the sites "as is" to the extent permitted by law and do not guarantee they will be uninterrupted or error-free. We do not exclude or limit any liability that cannot be excluded by law, including for death or personal injury caused by our negligence and for fraud, and nothing affects your statutory rights or your rights under Part B. We are responsible for foreseeable loss caused by our breach, but not for business losses.

A10.Governing law (website use)

United Kingdom	European Union / EEA
These Website Terms of Use are governed by English law, and the English courts have jurisdiction. As a consumer you keep the benefit of any mandatory protections of the country where you live.	These Website Terms of Use are governed by German law. As a consumer you keep the benefit of any mandatory protections of the EU/EEA country where you live.

Part B — Terms of Sale

B1.The products and these terms

These Terms of Sale govern the sale of goods through our stores. The entity you contract with is set out in the table above. All goods are 100% officially licensed; product images and descriptions are for guidance and slight variations may occur, and we may correct genuine errors in descriptions or prices. You must be at least 18 years old (or the age of majority where you live) and have the legal capacity to enter into a contract to place an order.

B2.How the contract is formed

Before you place your order, the checkout allows you to review your order and correct any input errors. Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation by email (which we provide on a durable medium), not when you place the order or receive an acknowledgement. If we cannot accept your order (for example an item is out of stock, or there has been a manifest pricing error that a reasonable customer would notice) we will tell you and will not charge you, or will refund you in full.

B3.Price and payment

Displayed prices include VAT and the price is the price shown at checkout on the date of your order. Any charge you must unavoidably pay is included in the total shown before you place your order; delivery options and charges are shown before you pay. We accept Shop Pay, major credit and debit cards, Apple Pay and Google Pay (processed via Shopify Payments) and PayPal; in the EU we also accept local methods including Bancontact, EPS and iDEAL. The methods available are shown at checkout. If we discover a genuine and obvious pricing error we may cancel the order before dispatch and refund you.

B4.Delivery

We deliver worldwide. Estimated delivery times are shown at checkout and are indicative, not guaranteed, and risk passes to you on delivery. Depending on the destination you may be responsible for import duties and taxes; for orders into the EU we operate the Import One Stop Shop (IOSS no. IM3720021202) so import VAT is collected at checkout where applicable.

B5.Your right to cancel

United Kingdom	European Union / EEA
Under the Consumer Contracts Regulations 2013 you may cancel within 14 days, without reason. The period runs from the day after you receive the goods, or the last item where the order is delivered in parts. Tell us before it ends (you may use the form at the end), then return the goods within 14 days; you are responsible for the cost of returning them. We refund within 14 days of receiving the goods back (or proof of return), including the standard outbound delivery cost. You may handle the goods only as you would in a shop; we may reduce your refund for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.	Under the Consumer Rights Directive you have 14 days to withdraw, without reason, running from the day you (or a third party you nominate) receive the goods, or the last item where the order is delivered in parts. Inform us by a clear statement (you may use the model withdrawal form at the end) before the period ends, then return the goods within 14 days; you bear the direct cost of returning them. We reimburse within 14 days, including standard delivery, and may withhold reimbursement until we receive the goods back or proof of return.

United Kingdom

European Union / EEA

Under the Consumer Contracts Regulations 2013 you may cancel within 14 days, without reason. The period runs from the day after you receive the goods, or the last item where the order is delivered in parts. Tell us before it ends (you may use the form at the end), then return the goods within 14 days; you are responsible for the cost of returning them. We refund within 14 days of receiving the goods back (or proof of return), including the standard outbound delivery cost. You may handle the goods only as you would in a shop; we may reduce your refund for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Under the Consumer Rights Directive you have 14 days to withdraw, without reason, running from the day you (or a third party you nominate) receive the goods, or the last item where the order is delivered in parts. Inform us by a clear statement (you may use the model withdrawal form at the end) before the period ends, then return the goods within 14 days; you bear the direct cost of returning them. We reimburse within 14 days, including standard delivery, and may withhold reimbursement until we receive the goods back or proof of return.

B6.When the right to cancel does not apply

This right does not apply to personalised or custom-made items, or to sealed audio or video recordings or software once unsealed. This does not affect your rights if goods are faulty.

B7.Faulty goods and your legal rights

United Kingdom	European Union / EEA
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a 30-day right to reject for a full refund, and after that may be entitled to repair, replacement, or a price reduction or refund. We pay return costs for faulty goods.	You benefit from the legal guarantee of conformity of at least two years. If goods do not conform, you are entitled to repair or replacement free of charge and, where appropriate, a price reduction or to end the contract for a refund.

B8.Availability and events outside our control

Occasionally high demand means an item sells out after you have ordered, and sometimes events outside our reasonable control (such as supply failures, strikes, severe weather or carrier delays) affect our ability to supply. We are not responsible for such events, but we will contact you as soon as possible. If we cannot fulfil your order we will refund you in full; if there is a significant delay you may cancel the affected order for a refund.

B9.Our responsibility for loss or damage

We are responsible for foreseeable loss or damage we cause by breaking the contract or failing to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including for death or personal injury caused by our negligence, for fraud, and for your statutory consumer rights (and, in the EU, for intent or gross negligence and under mandatory product liability law). We are not liable for business losses, as we supply goods for private use. Mandatory provisions of the law of your country of residence continue to apply.

B10.Fraud prevention, your data and the artist

We carry out fraud checks; orders with false information, or using freight-forwarding or reshipping addresses, may be cancelled. We handle your data under our Privacy Policy, and we will only send marketing, and only share your data with the artist and Artist Parties, where you have opted in; you can withdraw consent at any time.

B11.Promotions, product safety and accessibility

Promotions and competitions may have their own rules, which apply in addition to these terms; where stated, no purchase is necessary to enter. We comply with the General Product Safety Regulation; our EU responsible person / economic operator is BSI Merch GmbH, Gottlieb-Dunkel-Str. 20/21, Bereich Blau, Haus 1, 12099, Berlin. We are committed to an accessible store in line with the European Accessibility Act; please contact us if you need help.

B12.Changes and general

We may change these terms; the version in force when you order governs that order, and changes apply to future orders only. We may assign our rights to a group company or buyer of the business without affecting your rights; you may not assign without our consent. If any part is unenforceable, the rest continues; a delay in enforcing is not a waiver.

B13.Governing law and jurisdiction

United Kingdom	European Union / EEA
Governed by English law. You can bring proceedings in the English courts; if you live elsewhere in the UK you may also use your local courts. As a consumer you keep the benefit of mandatory protections of the country where you live.	Governed by German law. This does not deprive you of mandatory protections of the EU/EEA country where you live, and you may bring proceedings in the courts of that country.

B14.Complaints and dispute resolution

Please contact us first at customerservices@bsimerch.com and we will try to resolve your complaint quickly.

United Kingdom	European Union / EEA
We are not currently signed up to a consumer ADR or ombudsman scheme; you may still pursue your statutory remedies and use the courts.	We do not participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) and are not obliged to do so. The EU Online Dispute Resolution platform closed on 20 July 2025

B15.Model cancellation / withdrawal form

You do not have to use this form, but you may. Complete and return it only if you wish to cancel or withdraw from the contract:

To: BSI at customerservices@bsimerch.com. I/we hereby give notice that I/we cancel my/our contract of sale of the following goods, (please list). Ordered on / received on: (please supply date, name, address).